Frequently Asked Questions

Awnet Products

Warranty Terms

Three years for Awnet umbrella frames and covers. Five years for Ausbrella frames and covers.
Three against fading for screen print. One year against fading for digital print.

Are your Market Umbrellas made in Australia?

Yes. Awnet have a Fully Integrated System (from concept to completion) located at our Factory in Melbourne, Australia.
Awnet also have an imported product available made to Awnet engineered specifications.
Direct from the manufacturing warehouse to the customer.

Australian Made, Australian Owned.

What is the minimum order quantity?

There is no minimum order quantity.
We can manage one off customer orders as we manufacture in-house.

What are the Awnet market umbrellas made from?

Custom designed and extruded aluminium interlocking arms with aluminium cogs and brackets.
Stainless steel nuts and bolts.
Awnets patented ‘Engineer Certified’ products have been designed and developed to withstand the harsh Australian conditions.

What choice of Market Umbrella poles do Awnet offer?

Aluminium or Stainless Steel pole, 44.5mm or 50mm in diameter, 1.6mm thick.

Awnet do not use wooden poles as they are unsafe and do not meet Local Council Compliance regulations.

Powder coating?

Dulux industrial, outdoor, long life powder coating.

What material is the Market Umbrella canopy made from?

Solution dyed quality acrylic canvas.
Awnet also use a quality Vinyl or Poly Solution Dyed material available.

How is the cover attached to the cafe umbrella?

Eyelets on the corners of the cover, then fixed to the frame with an 8mm stainless steel bolt.
Velcro tabs on the arms for further security.

Can the cover be replaced?

Yes. Remove bolts, swap covers, return bolts to place.

Simple!

Can my logo be printed on the Market Umbrella canopy?

Yes, complete in-house, graphic design, screen printing and digital printing departments.
Grand format digital UV printer.
Heat Transfer printing and pressing.

How can I safely secure my umbrellas?

Full stainless steel, in-ground sockets approved for Local Council compliance.
Patented slip bolt system for when sockets aren’t an option.
Umbrella bases with Weight Bags or Weight Plates are allowed by some councils, but only if other, more secure options are not possible.

Is the Awnet Market Umbrella wind rated?

Yes, the Awnet Market Umbrella is tested to winds beyond 120kph.
Watch Awnets wind tunnel tests at Monash University.

Is the Awnet Market Umbrella engineer certified?

Yes.
Awnet’s patented designs have been Engineer Certified by Don Moore & Assoc.

Awnet Services

What are the manufacturing times?

As a local Australian business we can manufacturer within 15 working days from date of order.
Lead times can vary depending on seasonality.

Talk to us if you have a rush job and we will do our best to accommodate your needs.

Do you warehouse for customers?

Yes.
Awnet can offer a full warehousing and distribution service.
Awnet will warehouse agreed upon levels of stock for customers.
72 hour dispatch time on warehoused items.

What other services do you provide?

Graphic design, large format digital printing, screen printing.

Manufacturing:
Welding of Aluminium, Steel, Stainless Steel.
Industrial sewing and thermal welding

What are the costs?

Because Awnet design, manufacture, print and warehouse all under the one roof we are able to keep prices low and at a competitive level – but not at the expense of quality or safety.

Awnet will beat any competitors price on comparable products.

Cut out the middle man. Buy direct from us!

ENGINEERED AND BUILT TO A HIGH STANDARD, NOT COPIED TO A PRICE